Responsible Gaming
pok99 is committed to keeping gambling fun, safe, and under your control. Our responsible gaming tools are available to every player in Bangladesh — use them anytime.
Our Commitment to Responsible Gaming
pok99 believes that gambling should always be an enjoyable form of entertainment — not a source of financial stress or personal hardship. We have built our responsible gaming programme specifically for Bangladeshi players, recognising that access to gaming is convenient and around-the-clock on mobile. That convenience makes it even more important that robust safeguards are in place.
Every tool described on this page is available free of charge to all pok99 account holders in Bangladesh. To activate any responsible gaming tool, simply contact the pok99 customer support team via live chat or email at any time. Our support team is available 24 hours a day, 7 days a week, including during Eid, Ramadan, and all public holidays.
21+ Age Policy
pok99 is strictly a 21+ platform. Bangladeshi law and our platform rules both require that every registered player be at least 21 years of age. Age verification is carried out as part of the KYC process, and accounts that cannot confirm the account holder's age will be suspended pending verification.
Parents and guardians play an important role in preventing underage gambling. We recommend using parental control tools available on Android and iOS to block access to online gambling platforms for any devices shared with or accessible to minors in your household.
⚠️ If you believe a minor has accessed or registered a pok99 account, contact our support team immediately. We will investigate and take appropriate action, including permanent account closure and deletion of all associated data.
Gambling Is Entertainment — Keep It That Way
Problem gambling can affect anyone, regardless of income, education, or background. It develops gradually and is often not recognised until significant harm has already occurred. At pok99, we ask every player to check in with themselves regularly and to follow these healthy gambling habits:
- Set a personal budget for gambling each month and stick to it — never gamble with money you cannot afford to lose, including rent, food or bill payments.
- Treat winnings as a bonus, not as expected income. Wins are never guaranteed, and every game on pok99 is based on chance.
- Take regular breaks. Step away from the Platform every hour and do not play for extended periods without a rest.
- Never chase losses. If you have lost money, resist the urge to keep playing to win it back — this is one of the most common triggers for problem gambling.
- Never gamble under the influence of alcohol, medication, or when you are emotionally distressed. Decision-making is impaired in these states, and impulsive betting tends to follow.
💡 A simple check: if gambling is causing stress, arguments, or financial pressure in your life, these are signals to pause, review your habits, and reach out to pok99 support or a trusted person in your life.
Deposit Limits — Control Your Spending
pok99 allows every account holder to set a personal deposit limit on a daily, weekly or monthly basis. Once a deposit limit is set, it takes effect immediately and cannot be increased for a minimum cooling-off period of 24 hours. This delay is intentional — it prevents impulsive limit increases made in the heat of the moment.
To set or reduce your deposit limit at any time, contact the pok99 support team via live chat. Reducing a deposit limit takes effect immediately. We recommend reviewing your deposit limit every month and adjusting it downward if you feel your spending is becoming difficult to manage.
Session Time Limits — Know When to Stop
A session time limit allows you to set a maximum playing duration for each gaming session on pok99. When you approach the limit you have set, pok99 will send you an alert notifying you that your session time is nearly up. Once the limit is reached, you will need to consciously confirm that you wish to continue, giving you a deliberate moment to reflect.
Many players in Dhaka, Chittagong, Sylhet and other cities across Bangladesh access pok99 late at night after work or study. A session time limit is a practical way to ensure that gaming does not cut into sleep, family time or daily responsibilities.
Time-Out — Take a Short Break
A time-out (also known as a cool-off period) allows you to temporarily step away from pok99 without permanently closing your account. During a time-out, betting and deposits are suspended, but your account remains intact. pok99 offers three standard time-out periods:
- 24-hour time-out: a short reset, ideal if you have had a losing session or feel frustrated and need to step back before making further decisions.
- 7-day time-out: a longer break to reassess your relationship with gambling, reconnect with other activities, and return to the Platform with a clearer perspective.
- 30-day time-out: a month-long break that gives you a full calendar month away from the Platform — sufficient time to develop new habits or seek professional support if needed.
A time-out can be activated immediately by contacting pok99 support via live chat. Once activated, it cannot be reversed until the chosen period has fully elapsed. Withdrawal of any remaining balance is still permitted during a time-out period.
Self-Exclusion — A Firm Commitment to Stop
Self-exclusion is the strongest responsible gaming tool available on pok99. It allows you to formally exclude yourself from the Platform for a minimum period of 6 months. During self-exclusion, your account is fully closed, all betting and deposits are permanently suspended for the exclusion period, and you will not be able to reopen or re-register until the exclusion has fully elapsed.
Self-exclusion is available in the following durations: 6 months, 1 year, 2 years, 5 years, or permanently. A permanent self-exclusion cannot be reversed under any circumstances. Upon self-exclusion, any real-money balance held in your account will be processed for withdrawal to your registered payment method (bKash, Nagad or Rocket) within the standard processing window.
⚠️ If you choose self-exclusion and later attempt to circumvent it by opening a new account, pok99 will close any such account upon detection. Any balance deposited into a circumvention account may be forfeited. We take self-exclusion requests seriously and implement them rigorously.
Warning Signs of Problem Gambling
Problem gambling can develop slowly and is sometimes difficult to recognise from the inside. Below are common warning signs. If several of these apply to you, we strongly encourage you to reach out to our support team or activate a responsible gaming tool today:
- Spending more money on gambling than you originally planned or can comfortably afford.
- Chasing losses — continuing to gamble after losing in order to try to win back what was lost.
- Gambling with money meant for essential expenses such as rent, food, utilities or school fees.
- Feeling restless, irritable or anxious when not gambling, or feeling a strong urge to gamble immediately after a loss.
- Lying to family members, friends or colleagues in Dhaka, Chittagong or elsewhere about how much time or money is being spent on gambling.
- Neglecting work, study, family responsibilities or personal relationships because of time spent gambling.
- Borrowing money from friends, family, or any other source specifically to fund gambling activity.
If you recognise any of these signs in yourself, please do not wait. Contact the pok99 support team immediately via live chat and ask to activate a time-out or self-exclusion. There is no shame in asking for help — taking action early protects you and the people around you.
Activity Review — Stay Informed About Your Play
pok99 recommends that all players regularly review their account activity. Your account history gives you a clear picture of how much time and money you have spent on the Platform over any given period. Checking this information periodically helps you stay grounded and identify any patterns before they become problems.
To request a full activity report for your pok99 account covering any time period, contact support via live chat or email. Your report will include a breakdown of deposits, withdrawals, total bets placed, and net win/loss for the requested period. This information is provided free of charge to all players.
Protecting Minors and Vulnerable Persons
pok99 takes its responsibility to protect minors and other vulnerable persons seriously. In addition to our age verification procedures, we ask all adult players in Bangladesh to take the following steps if they share devices with younger family members:
- Always log out of the pok99 platform when you are finished playing, especially on shared mobile devices or tablets.
- Do not save your pok99 login credentials on shared devices. Disable browser autofill for the pok99 site on any device that younger family members may use.
- Use your device's screen time or parental control settings to restrict access to gambling websites for any profile used by a minor in your household.
Get Support — You Are Not Alone
If gambling is causing you distress, affecting your relationships, or creating financial difficulties, please reach out. The pok99 customer support team is available 24 hours a day, 7 days a week, via live chat on the Platform and by email. Our team is trained to handle responsible gaming requests with confidentiality and without judgment. We can activate any of the tools described on this page immediately upon your request.
You can also speak to a trusted friend, family member, or seek guidance from a community or religious leader if you feel more comfortable doing so. There is no single right way to ask for help — what matters is taking the first step.
Play Smart at pok99
Gambling is entertainment. When you are ready to play, explore pok99's full game library — or visit our FAQ and Terms pages to stay fully informed.